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NIU Researcher on Stress and Dispatcher Health Looking For New Test Subjects

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After publishing the results of a landmark study of post traumatic stress disorder (PTSD) among public safety dispatchers, a university professor is now looking for additional participants for health and wellness research. Dr. Michelle Lilly, Ph.D. is looking for both dispatcher trainees in their first four months of work, and dispatchers with at least one year of experience.

“Research is currently being done that explores the health of telecommunicators,” said Lilly.  “The goal is to identify factors that place telecommunicators at risk for poor health, low job satisfaction, and job attrition.  The results will have direct implications for prevention and training, intervention, and hiring practices.  We are looking for telecommunicators with at least one year of experience, as well as telecommunication trainees within their first 4 months of training.”

Lilly is an assistant professor at Northern Illinois University, specializing in clinical psychology, and is gathering data to determine factors that put dispatchers at risk for job attrition and low job satisfaction. “We are hopeful that this information can be used to directly inform prevention, training, and hiring practices,” Lilly says. Participation is completely anonymous, Lilly emphasizes, and consists of a set of periodic surveys. 

Surveys are completed online and can be done in multiple sittings.  Incentives to participate include the chance to win one of two $100 cash prizes, or $30 for completing the survey, depending on which study you qualify for.  Anyone interested in participating can email Lilly’s lab at and indicate if they are an experienced telecommunicator or a trainee.  “We conduct a short screening over email and qualified TCs are sent a link to the survey with unique login information,” said Lilly.  All responses are anonymous.

See our previous report on Lilly’s research: NIU researchers find link between 9-1-1 dispatchers, PTSD symptoms will feature the results of this survey when Lilly’s latest research project has been completed.

- People, Places & Things/  (via NIU, 11/25/13)


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