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PowerPhone White Paper: The Power of the Positive Approach: Discovering the Potential of Your Team

Date: 2014-09-02
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Every call is a learning opportunity when the positive approach to quality assurance is used. Learn how to empower the call handler and achieve a higher standard of care. 

PowerPhone held a webinar earlier this year on The Power of the Positive Approach: Discovering the Potential of Your Team.  The white paper summarizes the webinar and addresses questions raised from your industry peers and answered by Heather Pierce, Professional Standards Manager, PowerPhone.

Read this white paper and:

  • Recognize missed opportunity from the negative aspects of quality assurance
  • Build confidence, competency, and skill through training
  • Appreciate the value of constructive feedback to promote continual improvement

For more information or any questions, please contact

For additional white papers relevant to public safety dispatch management, see our White Papers page

- People, Places & Things/ (via PowerPhone, 8/13/14)


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