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Sidebar: Alabama Next Generation (ANGEN)
Sidebar to What’s Next for Next Gen 9-1-1 by Ray Paddock
Alabama, home to the nation’s first 9-1-1 call, was poised to make public safety history. They wanted to not only get cell phone callers through to a human call taker more quickly, but also enable the receipt of new information such as text messages, pictures and video.
Working with Bandwidth, Alabama is replacing the state’s legacy TDM call routing with a NG9-1-1 infrastructure. The solution follows National Emergency Number Association (NENA) recommendations and standards, paving the way for Alabama to support receipt of text messages, videos, photos and other IP-based requests for emergency assistance. This represents one of the nation’s first statewide IP-based NG911 call routing solutions.
A multi-phase process is currently underway, starting with Bandwidth intercepting all wireless calls and sending them to the TDM Selective Routers for termination to the PSAPs. In the second phase, Angen’s solution will bypass the TDM Selective Router for the wireless call and send them to the PSAP's using an Emergency Services IP network (ESInet). In phase three, Wireline and VoIP will be moved from the TDM Selective Routers to NG9-1-1 Call Routing. In the final fourth phase Alabama will have a foundation in place for expansion into other NG9-1-1 initiatives such as Text to 9-1-1, SIP originations for 9-1-1 calls, SIP termination to the NG9-1-1 PSAPs, and multiple managed upgrades to support an al-carte list of NENA i3 features.