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Airbus DS Communications Launches Text-to-9-1-1 Solution, Other Upgrades to VESTA 9-1-1 Suite
Airbus DS Communications, an entity of Airbus Defense and Space, has introduced multiple new products and upgrades within its suite of VESTA™ 9-1-1 solutions. The release includes the launch of the VESTA® SMS solution, the company’s text-to-9-1-1 platform, an entirely new VESTA™ Map solution, and significant upgrades to the VESTA™ Analytics solution. Each delivers leading edge technology to strengthen and advance public safety communications for communities of all sizes.
The VESTA SMS solution provides emergency call taking centers critical capabilities to tackle the new job of managing SMS (Short Message Service) calls. For example, call takers have the ability to simultaneously manage an SMS session and a voice call from the same caller should that caller wish to switch to SMS or utilize it as a supplemental communications method. Additionally, call takers can manage multiple active SMS sessions and have the flexibility to transfer a session, including the entire conversation and location information, to another public safety answering point (PSAP) within the agency. VESTA SMS also supports location display on the existing mapping solutions, VESTA™ Locate and VESTA Map.
Brazos Valley Council of Governments in Southeast Texas is one of the beta test sites for the VESTA SMS and VESTA Analytics solutions, and was the first public safety agency in the nation to deliver a native text-to-9-1-1 message through call answering equipment, not a third party texting or messaging application. “Being the first agency in the U.S. to complete a native text-to-9-1-1 call is a major step forward and will greatly improve our ability to protect our communities,” said Anita Pitt, 911 Program Manager for Brazos Valley Council of Governments. “Our call takers are impressed with the ease of use of the SMS functionality and how naturally it fits into the classic call taking process. The integration of SMS into the VESTA Analytics system is a boon from a management standpoint and allows us to take a deeper, more critical look at all aspects of the call center, including SMS calls for assistance.”
Also featured in the latest version of the VESTA 9-1-1 solution is a significant update to VESTA Analytics that increases its flexibility and functionality. Notably, it now offers full-featured reporting for text-to-9-1-1 calls, which can be incorporated alongside voice call data. This secure, browser-based application for easy access and maintenance now supports Internet Explorer 10 for improved security and reliability. The latest version also addresses the growing need for more advanced data mining and pre-calculates many 9-1-1 key performance indicators (KPIs). It also includes a built-in Scenario Management System that allows users to create and save their own associations regarding incident reconstruction, organization, searching and archiving.
The VESTA Map solution is entirely new and offers users a real-time mapping built on Esri’s ArcGIS for Server, an advanced Geographic Information System (GIS) technology. The solution can support regional or statewide 9-1-1 systems via an Emergency Services IP Network (ESInet) so public safety providers can share resources and save costs. Within public safety answering points, the solution provides call takers robust and easy search options, along with integrated Hazmat functionality including Areal Locations of Hazardous Atmospheres (ALOHA) footprint files and Emergency Guidebook data. Both can lessen the time it takes for first responders to safely address the situation at the scene.
Indio Police Department in Southern California beta tested both the VESTA Analytics and the VESTA Map solutions and has been a longtime Airbus DS Communications 9-1-1 customer. “The capabilities of these solutions, in addition to the work and data flow that exists between them, have already been transformative in our call center,” said Lori Brown, Communications Unit and 911 Supervisor for Indio Police Department. “The VESTA Map solution provides an incredible level of location accuracy and insight into dynamics on the scene—from road closures to the likely drift of hazardous gases. This information just flows into the VESTA 9-1-1 system to be relayed to first responders.”
For more information, visit Airbus-DSComm.com.
- Product Profiles/9-1-1magazine.com (via Airbus-DSComm, 6/29/15)