Browse Content by Topic:
Free e-book: Stress & the Emergency Dispatcher
Stress and the Emergency Dispatcher was written by former dispatcher, and stress management educator and consultant, T.P. McAtamney, the founder of Headsets911 - The 911 Dispatcher Stress Experts. The book provides a philosophical perspective, developed from personal experience, to help understand the nature and causes of stress, and offers stress management and coping strategies. The author has granted permission to freely copy the book for personal use, training, or as part of a CISM program. It may be freely distributed providing it is not modified in any way. Other use without the explicit permission of the author, including sale, or use for commercial purposes is prohibited.
Stress and the Emergency Dispatcher can be downloaded as a PDF file from Headsets911
For information on more books relevant to the 9-1-1 telecommunicator and manager, see our Books page.
- Product Profiles /9-1-1magazine.com (via 911Lifeline, 2/3/13)