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HigherGround offers new features for the Capture911 call recording solution
Speech Analytics and Mobile Recording Features Optimize Call Recording & Incident Reconstruction in Public Safety Answering Points
Introduced this week at the National Emergency Number Association conference in Denver, CO, HigherGround offers two new features for the Capture911 call recording solution - Speech Analytics and Mobile Recording. These valuable tools offer many benefits to improve intelligent recording and incident reconstruction in emergency dispatch facilities.
Speech Analytics offers previously unattainable levels of insight into operations. Powered by the industry-leading CallMiner engine, Speech Analytics converts recorded interactions into text. TopicMiner indexes 100% of captured interactions to identify trends, and categorizes meaningful phrases into a word cloud or topic list. This feature not only provides intelligence to improve community satisfaction and dispatcher performance, but can also discover emerging trends an organization might not otherwise find.
Mobile Recording provides a mobile app to record the inbound and outbound calls made on mobile devices, as well as associated metadata. With quick remote uploads, interactions integrate directly into the familiar and intuitive HigherGround interface, so users can view, replay and analyze mobile calls with ease.
“HigherGround continues to develop new leading-edge features for our recording solutions based on customer feedback and industry trends,” remarked HigherGround president and CEO, Terry Ryan. “Our fully scalable products and open architecture allow our customers to create a truly customized call recording solution that can expand as their PSAP requirements do.”
HigherGround provides reliable recording for critical communications in Public Safety Answering Point (PSAP) operations, emergency dispatch facilities and 9-1-1 centers. Our multi-channel recording and incident reconstruction solutions transform data into actionable intelligence, enabling decisions with certainty to optimize operations, enhance operator performance and reduce costs. HigherGround—a proven industry standard—is the OEM recording product of choice for several major companies, and has been deployed in more than 1000 PSAP operations in the past decade.
For more information, visit higherground.com.
- Product Profiles/9-1-1magazine.com (via Higher Ground, 6/29/15)