General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

9-1-1MAGAZINE.com
TOPIC SPONSORS

 

Alastar

NG9-1-1

Stratus Technologies

CAD, NG911 & Records Management

VPI

Recording Systems

Adcomm

Facilities Planning and Design

First Contact 911

Training Trends & Tactics

Willdan

Interoperability

 

Holland Co     
Mobile Command Vehicles

 

 

Cloud-Based Computer Aided Dispatch System, Mercury, Unveiled For First Responders

Date: 2016-10-25
Share |

First CAD System Hosted by Amazon Web Services Set to Completely Overhaul Emergency Communications Software

 

Mark43 has released Mercury, the first ever computer aided dispatch (CAD) system to be hosted in the Amazon Web Services (AWS) GovCloud (US) Region. Mark43, also a developer of a cloud-based police records management system, is set to deploy Mercury in California, New Jersey, and other states, offering first responders a modern platform for managing emergency calls.

“Mercury is a game changer for every agency that has ever dealt with system crashes and downtime. First responders depend on reliable and secure dispatch systems to carry out their jobs in the safest and most efficient manner possible,” said Scott Crouch, Co-Founder and CEO of Mark43. “This announcement is about elevating first responders’ technology stack into the 21st century.”

General Dynamics - Pathfinder Ad

Cloud technology will also usher in a new wave of seamless product upgrades, where traditional systems have often gone unchanged for years. The first release of Mercury will feature a real-time, bidirectional exchange of information with records management systems. For example, when a dispatcher adds a location into the CAD system, they will be able to view all prior police reports at that location. Further, Mercury adds in-app chat capabilities between dispatchers and first responders during an event, helping prevent radio gridlock and encouraging more frequent status updates.

Unveiled at the International Association of Chiefs of Police Conference in San Diego, Mercury will first be implemented at law enforcement agencies already using Mark43’s software, such as Camden County Police Department in New Jersey. In the near future, Mercury will also serve multi-agency emergency operations centers, such as the South Bay Regional Public Communications Authority, which represents several police, fire, and EMS agencies in Los Angeles County, California.

“Mark43 is helping modernize technology for our first responder and law enforcement communities through their cloud-based Mercury platform,” said Teresa Carlson, VP of Worldwide Public Sector at Amazon Web Services, Inc. “We look forward to working with Mark43 to help law enforcement benefit from the agility, security, and reliability of the AWS Cloud. AWS is proud to help provide our first responders with the tools they need to focus on their mission of protecting our nation’s citizens.”

AWS, an industry leading cloud provider for public and private sector technologies, complies with the FBI's Criminal Justice Information Services Division (CJIS) security standard. AWS’ flexible, secure, and reliable infrastructure is currently moving public safety data to the cloud in areas around the country. Mercury will be an official AWS Partner Network (APN) Justice and Public Safety partner solution.

Mercury joins Cobalt Records Management System (RMS) in Mark43’s lineup of premier cloud-based public safety software products. Cobalt is now in use by the Metropolitan Police Department and several other law enforcement agencies in Washington D.C. where it has significantly reduced reporting times for officers. Mercury CAD is another iteration of Mark43’s successful model of product development and implementation, hinging on extensive time in the field with public safety agencies nationwide in order to better understand and build effective tools for first responders. 

For more information, visit www.mark43.com/platform/CAD/

- Product Profiles/9-1-1magazine.com (via Mark 43, 10/14/16)

Comments

Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

 
9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to webmaster@9-1-1magazine.com with questions or comments about this portal.

© 2015-2016 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com. The content of this portal is the property of 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com.  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email publisher@9-1-1magazine.com for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick