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NICE Adds New Capabilities to NICE Inform to Enhance Public Safety NG9-1-1 Readiness

Date: 2016-06-10
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NICE has announced its latest release of NICE Inform which includes new capabilities to help PSAPs (Public Safety Answering Points) enhance NG9-1-1 readiness, quality assurance, efficiency and cost-savings. The industry-leading digital evidence management solution, NICE Inform captures, manages, and synchronizes multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, accurate record of incidents.

NICE will be demonstrating and discussing its newest NICE Inform capabilities in booth #118 at NENA 2016, which will take place June 11-16, at the Indiana Convention Center in Indianapolis, Indiana. These capabilities include:

Advanced Audio Analytics Search
NICE has enhanced its audio analytics capabilities to provide even greater search precision for QA and compliance. 9-1-1 protocols take the guesswork out of emergency call handling. But when protocols aren’t followed to the letter, mistakes can and do happen. With its new powerful search syntax, NICE Inform audio analytics can proactively identify compliance issues before they become systemic problems. You can also tailor a search to various confidence levels to reduce false positives or return a wider range of results.


Export SMS Text-to-9-1-1 Conversations for Investigations
Hundreds of PSAPs are now equipped to handle 9-1-1 texts nationwide, and momentum is building as additional emergency communications centers implement text-to-9-1-1 every day. NICE goes beyond capturing 9-1-1 texts to enabling PSAPs to search for, retrieve, export, save and share text conversations for investigations. Exported texts can be saved in various formats, along with complete metadata (caller ID, date/time stamps, caller latitude/longitude/location, etc.), for comprehensive insight into who texted, where, when, and what was said. Texts can also be combined with recorded 9-1-1 calls, radio, screens and other incident data to create a complete, authentic incident timeline.

Call Playback within Priority Dispatch AQUA Evolution

NICE Inform is now integrated with Priority Dispatch’s AQUA™ enabling evaluators to conveniently play back call audio recordings related to cases of interest directly from their AQUA case review interface. Evaluators can complete QA reviews in half the time, without having to toggle from system to system to search for and play back calls.


New NG9-1-1 and Text-to-9-1-1 Integrations
NICE Inform is now integrated with and certified to support leading NG9-1-1 call handling and text-to-9-1-1 applications, including the latest versions of Airbus DS Communications’ VESTA® and West Corporation’s VIPER. By investing in NICE Inform, PSAPs can achieve complete incident reconstruction capabilities today while equipping themselves to capture and manage text-to-9-1-1 and other future multimedia communications.

“In today’s heightened safety and security environment it is more crucial than ever before to have advanced ultra-reliable solutions that help public safety organizations rapidly, successfully and effectively anticipate, detect and respond to dangerous events. With these latest innovations, NICE is leading the way in addressing public safety quality assurance and compliance challenges, while also helping PSAPs adapt to new communication channels and prepare for NG9-1-1,” said Brendan Read, Senior Industry Analyst, Digital Transformation, Frost & Sullivan. “NICE’s pace of innovation, breadth and depth of solutions, and commitment to and experience serving the needs of the public safety market are impressive.”

- Product Profiles/ (via NICE Systems, 6/9/16)



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