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NetMotion Introduces the First Self-Diagnosing Mobile VPN Solution

Date: 2015-01-19
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New release of NetMotion Diagnostics accelerates connection troubleshooting, reducing mobile support time by up to 90 percent

 

NetMotion Diagnostics provides a robust data analytics and visualization solution for public safety organizations with mobile safety workers. It delivers deep analysis to pinpoint the root cause of problems such as excessive latency, poor signal quality, unresponsive application servers, VPN connections, GPS and dropped connections. In addition, it captures, tracks, and provides comprehensive, actionable reports on devices, network performance, and usage. This latest release significantly improves the productivity of IT staff and mobile safety workers through:

On-demand or automated diagnostics:
When a mobile safety worker experiences a connection problem, they simply click a soft button to run a series of pre-configured tests that troubleshoot potential failure points including the network adapter, local network connection, GPS, VPN connection, Internet, and availability of servers and applications managed by the corporation or located in the cloud. IT staff can also configure policies that automatically run diagnostic tests without any user intervention when a problem occurs. For example, if a device loses a connection for more than a minute or two, the solution can automatically run the diagnostic test and display the results to the mobile safety worker and alert an IT administrator. This helps to save the precious time of a busy mobile safety worker.

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Real-time alerting for proactive support: 
NetMotion Diagnostics automatically notifies IT departments of an issue via email and/or text (SMS), allowing IT personnel to quickly respond. IT staff can also set automated policies to be alerted to and respond to problems before they become widespread.  Alerts are fully customizable by recipient, frequency and type. The detailed test results provide valuable insights to IT on specific root causes and identification of common problems or patterns. 

Seamless integration:
The new Diagnostics product works seamlessly and securely with NetMotion Mobility. NetMotion Diagnostics is also available as a standalone solution for any mobile deployment, with the option for an on-premise installation or a hosted cloud based offering. It works with every type of network connection including 2G/3G/4G, MiFi, trunk modems, satellite, WiFi, and Ethernet.  It supports Windows, iOS and Android platforms. 

NetMotion Diagnostics provides a robust data analytics and visualization solution for any organization with a mobile workforce. It delivers deep analysis to pinpoint the root cause of problems such as excessive latency, poor signal quality, unresponsive application servers, VPN connections, GPS and dropped connections. In addition, it captures, tracks, and provides comprehensive, actionable reports on devices, network performance, and usage. This latest release significantly improves the productivity of IT staff and mobile workers through:

For more information, see: www.netmotionwireless.com

- Product Profiles /9-1-1magazine.com (via Netmotion Wireless, 1/15/15)

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