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Police & Dispatch Now Have a More Efficient Way to Receive Situational Information for Video Alarms Considered a Threat to Public Safety

Date: 2017-06-09
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Police Priority, based in Charlotte, N.C., is a software company dedicated to protecting life and property by improving the distribution of "actionable intelligence" between alarm monitoring stations, law enforcement, and end users. Its latest product, Incident Code Dot Com, allows first responders to view alarm site(s) when monitoring companies have detected a verified threat, in real time and continue to receive video in real time while they are responding to the event. Incident Code offers real time video from the site of an incident, allowing responders to see exactly what they are heading into, or quickly preserve video of a crime. The web-based system also includes camera mapping of the site, so officers can tell which camera is showing them the current view, and which nearby cameras may have also captured video. The same camera view is available to dispatchers through a web browser.

The service creates:

  • Situational awareness for life/safety personnel responding to an event
  • More efficient use of resources to an event accurate prioritization of alarms
  • Call Takers can see for themselves what is happening, saving precious minutes of having updates relayed through the alarm company.

When reporting an alarm with a verified threat or crime in progress, alarm companies will inform the PSAP by telephone contact that the site is an “Incident Code Dot Com” site, and will give them the site’s four-digit code number. Dispatchers, responding officers or firefighters, incident commanders, and other officials can enter that four-digit Incident Code into the web site, and instantly see the video presented by the camera(s) at that location, where each camera is located at the site, and details about the site. They can even download the video. (Example screen pictured at right).

The program can be demonstrated by entering “1062” or "1064" into the web site. The best part about this is, there is no hardware or software needed at 9-1-1 centers – just a computer with a Internet connection.

There is no charge for this service to PSAPs or any responding agency. In the spirit of giving back to the community, Police Priority recognizes that agencies may have a need for wireless cameras and monitoring and resources may not be readily available. So they have created a program that allows law enforcement and fire agencies to obtain wireless video camera kits on a loaner basis for a period of 90 days – including install assistance, and system monitoring.

For more details, contact “EJ” Rodrigues, Director of Law Enforcement Resources, via email or call 888-651-1386.

Police Priority describes itself as a software company dedicated to protecting life and property by improving the distribution of actionable intelligence between alarm monitoring stations, law enforcement and end users. The company believes in giving back to the communities they serve, and 5% of every profit dollar goes back to Police and Fire programs. Police Priority is also the creator of Cooperative Alarm Sharing Transmission (CAST), which, during an active threat, gathers and centralizes meaningful actionable intelligence such as video, audio and camera GPS coordinates from a monitoring alarm center’s automation system(s) or other disparate systems. As the actionable intelligence is being gathered, CAST temporarily renders a simple homogenized user interface that can be accessed via any Internet browser with authorization.

For more information, see:

- Product Profiles/ (via Police Priority, 6/9/17)


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