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PowerPhone Issues Active Shooting Response Bulletin

Date: 2013-03-04
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Leading training and technology company equips 9-1-1 dispatchers with a guide to handling active shooter incidents and free educational webinars.

Recent active shooting events in Newtown (CT) and Aurora (CO) increase the likelihood that emergency communications centers across the country may receive an additional number of active shooter calls. In addition to frequency, there is evidence that mass shootings are growing deadlier than ever.

For these reasons, PowerPhone has published an Active Shooting Response (ASR) Bulletin for public safety agencies. The free bulletin may be used as agencies see fit in preparing and equipping their call takers and dispatchers with effective instructions to deal with an active shooting event.

"The unspeakable tragedy at Sandy Hook Elementary School happened just over an hour away from PowerPhone headquarters," said Chris Salafia, company president and CEO. "That is just too close to home. There wasn't just a need for us to do something; there was an obligation."

The ASR Bulletin features the actual Active Shooter procedure that plays an integral part in PowerPhone's Total Response call handling system, as well as an in-depth description of the methodology behind the procedure.

Based on guidelines from the Department of Homeland Security, PowerPhone's Total Response Active Shooter procedure provides the dispatcher with pre-arrival survival™ instructions that should be offered to callers to protect their safety and that of others nearby.

According to August 2012 statistics released by Security Management Online, the average active shooter incident lasts 12.5 minutes, but the average law enforcement response time takes 18 minutes. This often means that the only individuals who have the capacity to react in the time in between are the victims and potential victims.

"Chaos, panic and fear can only be minimized – never eliminated – when it is preceded by preparation and planning," said Capt. George Deuchar, Law Enforcement Training Consultant for PowerPhone. "The Active Shooter procedure and knowing those pre-arrival instructions is an essential part of that preparation for every telecommunicator."

In addition to the 9-1-1 Bulletin issued by PowerPhone, the company hosted a series of sold-out webinars in February, titled "Active Shooting Response: What Your Center Needs to Know." Roughly 600 students participated in the free training conducted by Capt. Deuchar.

Agencies can also host or contract PowerPhone to provide its acclaimed Active Shooting Response class at their location. The eight-hour continuing education workshop is currently scheduled in over 40 cities, with more being added every day. Visit or call 800.53.POWER for more information.

PowerPhone’s Total Response Active Shooting Response Bulletin is available for download here.

- Product Profiles / (via PowerPhone, 3/4/13)




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