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Synergem Announces Addition of EvolutionISR Interactive Session Recording
Synergem has adding integrated logging/recording capabilities to its scalable and efficient NG9-1-1 Emergency Services IP Network (ESInet) product suite.
A carrier-grade Interactive Session Recorder (ISR), EvolutionISR™ is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As NG9-1-1 brings broadband communications capabilities to 9-1-1 call centers, with video, text and other data delivered and utilized as part of the 9-1-1 call handling process, EvolutionISR will ensure that all these data are captured, recorded and archived in real-time.
Synergem President, Myron Herron stated: “EvolutionISR is a highly-extensible feature-rich solution that delivers real time state-of-the-art cloud-based or local session recording. EvolutionISR complements Synergem’s EvolutionNET ESInet, providing the nation’s 9-1-1 Public Safety Answering Points (PSAPs) with a range of session recording options to meet diverse scale and performance requirements. The EvolutionISR™ solution is ideal both for regulatory compliance and quality assurance recording applications, as PSAPs upgrade their 9-1-1 infrastructure and migrate to the Next Generation systems.”
An extremely versatile solution, the EvolutionISR supports both call-taker position and trunk-side recording; provides flexible storage and archival options; and supports multiple interactive IP communications session types (voice, video, chat, text) and recording options. The EvolutionISR solution also integrates seamlessly with products from leading IP telephony vendors. EvolutionISR supports multiple redundancy options and is twice as scalable as alternative solutions.
For additional information, please visit www.synergemtech.com.
- Corporate News/9-1-1magazine.com (via Synergem, 12/2/11)