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TCS' SMS 9-1-1 Offers New Lifeline for Hearing-Impaired & People at Risk in Noise-Sensitive Situations

Date: 2012-06-12
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Text Messaging Provides a Mainstream Communication Pathway for Emergency Services

TeleCommunication Systems, Inc. (TCS), a leader in reliable and secure mobile communication technology, reports that its SMS 9-1-1 solution is giving a voice to both the hearing-impaired community and people in noise-sensitive emergencies.

SMS has proven to be a mainstream communications method, and requests to provide 9-1-1 services through this heavily-used medium have become morefrequent and strident. The TCS SMS 9-1-1 product suite provides a day-to-day reliable and cost-effective solution that meets Public Safety Answering Point (PSAP) requirements, while providing the public with a mainstream communication channel to contact emergency services rapidly via text messaging. The TCS Direct IPlast-mile solutions overcomes the inherent limitations of using TTY for final text session delivery, and the TCS SMS 9-1-1 solution uses currently deployed location technologies to automatically locate the emergency texter.

This full-featured, lightweight, browser-based web client is a graphical user interface (GUI) used by PSAPs to manage multiple SMS to 9-1-1 sessions. The GEM9-1-1 client provides one-to-one direct conversation between the emergency texter and the PSAP call taker and further provides for the PSAP call taker to efficiently manage incoming requests or to transfer ongoing sessions to other call takers as the need arises.  With its TCS Text Positioning Center (TPC) platform, SMS 9-1-1 provides automatic text location determination, text session management and text routing at its core. The TPC provides the PSAP flexibility in choosing a variety of last-mile options for text delivery, while relieving the need for additional services within the wireless carrier’s network and at the PSAP IT office.

In addition to GEM911 and TTY text delivery to the PSAP, the TCS SMS 9-1-1 solution is fully forward-compatible with PSAPs who have deployed NENA i3 NG 9-1-1 systems. This allows wireless carriers to deliver text messages to PSAPs today and as they transition to NG 9-1-1 in the future.  By utilizing the wireless carrier’s existing infrastructure, the TCS SMS9-1-1 product suite minimizes the need for additional resources and streamlines deployment.  With the TCS TPC platform providing legacy TTY delivery or IP browser-based delivery, PSAPs are not required to expend financial resources on call taker station upgrades.

For more information, see

- Product Profiles / (via TCS, 6/11/12)


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