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TCS Smart911, First Nationwide, Rich Information Solution for Text to 9-1-1
Smart911 Provides 9-1-1 Operators and First Responders with Rapid Access to Critical Information
TeleCommunication Systems, Inc. (TCS) a world leader in highly reliable and secure mobile communication technology, has introduced TCS Smart911, the public safety industry's first nationwide solution providing enhanced information during emergency communications that use text messaging (Short Message Service [SMS] 9-1-1).
TCS Smart911 provides 9-1-1 dispatchers with access to a rich profile of information, including medical information, disabilities, photos, address details, and other important response data provided and maintained by citizens. The additional data greatly speeds the process of effectively assessing the situation and dispatching the correct resources during a text-to-911 session when traditional audio cues are not available. Instant access to this information stored in a highly-secure online database allows first responders to be better prepared to immediately offer life-saving assistance.
"Text to 9-1-1, as part of the larger ongoing evolution to NG9-1-1, solves many of the challenges public safety officials currently face, especially when combined with the TCS Smart911 solution,” said Thomas Ginter, vice president, Safety & Security Group, TCS. “TCS Smart911 provides public safety agencies with the information they need to better assist citizens in emergency situations, while providing citizens with peace of mind, knowing that first responders have the data necessary to help them effectively and rapidly in life-threatening situations."
PSAPs can purchase an enhanced version of TCS Smart911 to use in conjunction with all voice emergency calls to 9-1-1 in addition to text to 9-1-1. The enhanced version of TCS Smart911 is easily deployed and works with all call-taking system and computer aided dispatch (CAD) combinations.
For more information, see: www.telecomsys.com
- Product Profiles /9-1-1magazine.com (via TCS, 1/23/13)