General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018

9-1-1MAGAZINE.com
TOPIC SPONSORS

 

Alastar

NG9-1-1

Stratus Technologies

CAD, NG911 & Records Management

VPI

Recording Systems

Adcomm

Facilities Planning and Design

First Contact 911

Training Trends & Tactics

Willdan

Interoperability

 

Holland Co     
Mobile Command Vehicles

 

 

Zetron Unveils Innovative 9-1-1 Call-Taking System

Date: 2011-06-16
Share |

“[MAX Call-Taking] provides the highest degree of functionality and reliability available in a Next-Generation 9-1-1 system.”
- Ellen O’Hara, President and CEO, Zetron

Zetron, a leading provider of mission-critical communications solutions worldwide, is unveiling its new MAX Call-Taking system at the National Emergency Number Association (NENA)conference and trade show in Minneapolis, MN, June 18-23, 2011. MAX Call-Taking provides the solid reliability for which Zetron is known in an innovative, SIP-based, Next-Generation 9-1-1 system. MAX Call-Taking is one of Zetron’s MAX Solution family of products, which includes the recently released and well-received MAX Dispatch System.

MAX Call-Taking employs the latest, standards-based IP protocols and IT best practices to offer the highest levels of scalability, usability, adaptability and availability. It also offers a full range of features and functionality that are important to 9-1-1 centers.

MAX Call-Taking includes:

  • Intelligent User Interface – Innovative UI streamlines and simplifies operators’ tasks and displays only information pertinent to the event at hand. One-click operation improves response times and reduces operator fatigue. Meets NENA human machine interface (HMI) requirements (NENA 54-750).
  • Next-Generation 9-1-1 Capabilities – SIP-based and architected to meet existing and emerging NENA NG9-1-1 i3 standards. Compatible with Emergency Services IP Networks (ESInets).
  • Automatic Call Recovery – Patent-pending design provides a resilient call connection even if
    network anomalies occur.

  • Advanced Call Handling – Features advanced, dedicated queues and interactive voice response (IVR). Employs NENA’s emergency services routing proxy (ESRP) model for skills-based routing.
  • Digital, end-to-end IP; 99.999% available – When MAX Call-Taking is deployed in a high-quality, reliable IP infrastructure, its self-healing protocols and redundant architecture provide 99.999 percent availability.
  • Efficient “Green” Design – Server core consumes 5 percent of the power of conventional servers. Reduces energy costs and heat while increasing reliability.

For more information, see http://www.zetron.com or MAX Call-Taking

 

 

 

- Product Profiles/9-1-1magazine.com (via Zetron, 6/15/11)

 

Comments

Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

 
9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to webmaster@9-1-1magazine.com with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com. The content of this portal is the property of 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com.  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email publisher@9-1-1magazine.com for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick

Adcomm