General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



Dawson County Georgia turns up new Solacom NG9-1-1 system days before deadly winter storm hits

Date: 2014-05-29
Share |

Seven days after Dawson County, GA cut over to a Solacom Guardian Next Generation 9-1-1 call taking system, the public safety answering point (PSAP) put the new equipment through its paces answering triple the normal number of calls as a February snow storm swept across Georgia causing power outages and treacherous roadways.

Located in Dawsonville, Dawson County 9-1-1 answers calls and dispatches fire, police and emergency medical services for a population of 23,000 living throughout a 211 square mile area in the foothills of the North Georgia mountains. The facility selected the Solacom Guardian NG9-1-1 system to replace an aged TCI InVision controller that had been manufacture discontinued.

Stratus 2013 PSAP Survey

Captain Debra Wimpy [right], Director of the PSAP that includes 3 call taker answering positions, plus 2 backup positions, said they were still getting familiar with the brand new system when the storm hit.  “It was great, there were no glitches whatsoever, the system worked wonderfully and we got the experience of seeing how the calls would be handled, how they would route with so many coming in, and how they would transfer here and there,” said Wimpy. “I had the backup laptop in my office with full access to the system – it was easy to answer and transfer calls to my dispatchers with one touch. It was very, very time efficient” added Wimpy.


The PSAP is equipped with a Guardian NG9-1-1 controller and Guardian Intelligent Workstations (IWS) that provide state-of-the-art 9-1-1 functionality and a significant advance over the old system where transferring a call meant getting access to another line and dialing a ten digit number. In fact the Guardian system was such a step up from the old equipment that Wimpy had concerns about how quickly her staff would take to the new workstation. “The system and the user interface is so user friendly that they did not hesitate at all. The training was excellent and everyone dived right in, I was impressed with how quickly they mastered it,” said Wimpy.

It’s not the first time a Solacom deployment has been tested early and often, Pike County PA moved into their new Guardian equipped PSAP two weeks before Hurricane Sandy swept through the state wreaking havoc. The system processed a month’s worth of 9-1-1 calls in two and a half days as the superstorm raged over the county.

< Left: Dawson County 9-1-1 call takers Nicole Purvis and Tasha Tolbert at one of the new Guardian Intelligent Workstations

Steven Craig, regional account manager at Solacom, attributes that robustness to careful planning and attention to detail before the equipment leaves the factory. “Deploying leading edge technology is challenging at the best of times so the more rigorously we can test and verify the system before it leaves the factory floor the greater the likelihood things will go smoothly at the customer end,” commented Craig.

For more information visit

- Corporate News/ (via Solacom, 5/21/14)




Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick