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Supervising Public Safety Dispatcher San Jose (CA) Fire Department

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Salary Range: 96,595.20-117,374.40

FLSA Status: Non-Exempt

Closes: October 12, 2016


Visit to apply.

Additional information on our website,


About the Department 

The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response.  SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and a number of high-hazard occupancies.  For additional information visit


Positions & Duties

The San Jose Fire Department is recruiting for a Supervising Public Safety Dispatcher (PSD) in Fire Communications. 


Fire Communications is a Division within the Bureau of Field Operations (BFO).  There are three (3) Supervising PSD's that report to a Battalion Chief, Division Chief, or Deputy Chief (Division Manager).  The Department currently has one (1) vacancy. However, this recruitment may be used to fill multiple positions.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


The Supervising PSD's job duties include managing administrative programs/specialized assignments (training, systems, quality improvement), oversight of Control Room operations, supervising Senior PSD's, and other duties as required.  The Supervising PSD will represent the Division and Department in various meetings and projects with numerous stakeholders.  The assignments that a Supervising PSD manages can change based on the needs of the Fire Department.  


Supervising PSD's are hourly employees that generally are scheduled to work normal business hours, but may be expected to work evenings, holidays and weekends for emergency or planned purposes. The dispatch center is a 24-hour operational facility and may require incumbents to assist during emergencies. 


The Supervising PSD has full supervisory responsibility of the dispatching function and is the top of the Dispatcher classification series.  This class differs from the Senior Public Safety Dispatcher in that incumbents of that class operate in a supervisory capacity over a segment of the dispatch operation on a shift or in a specialized assignment.  The Supervising PSD is responsible for communicating issues from the Dispatch staff and from upper management.  The ability to build trust, identify and communicate differences as appropriate and work to resolve issues as needed is required.  


In addition to the Division Manager and three Supervising PSD positions, there are also 11 Senior PSD positions, 31 Public Safety Radio Dispatcher positions and one Senior Office Specialist position assigned to the Fire Communications Division.


The San Jose Fire Communications Division is a 24-hour operation that processes and dispatches fire and medical emergencies. San Jose Fire Communications is a Secondary Public Safety Answering Point (PSAP), working alongside San Jose Police Communications, which is the City’s Primary PSAP.  Both San Jose Fire and Police utilize Hexagon’s Intergraph Computer Aided Dispatch System, West Corporation’s VIPER phone system, and Motorola Centracom Elite radio workstations.   The Fire Communications Division utilizes International Academy of Emergency Dispatch (IAED) Priority Dispatch Systems for both fire and medical call processing and is an Accredited Center of Excellence (ACE) for the Medical Priority Dispatch System.  


There are 33 Fire Stations in the City of San Jose. The Department operates a wide array of equipment including Advanced Life Support (ALS) Engine and Truck Companies, ALS Squads, Type 6 Wildland Engines, Water Tenders, Aircraft Rescue and Fire Fighting apparatus, a Type 1 Heavy Rescue (USAR) team, and a Type 1 Hazardous Materials Team.   The Fire Communications Division is also responsible for maintaining dynamic deployment of all fire apparatus to best serve the community. An Incident Dispatch Team is staffed by Fire Communications personnel and responds to greater alarms and significant events.   The San Jose Fire Department responded to over 80,000 calls last year, with approximately 80% of those responses being medical.  


Minimum Qualifications

1.  Education:  A high school diploma, G.E.D. or California Proficiency Certificate.


2.   Experience:  Minimum of two (2) years of experience as a Senior Public Safety Dispatcher with the City of San Jose or three (3) years of supervisory public safety dispatch experience with another public safety agency are required.  


3. Licenses or Certificates: Certifications, such as CPR, IAED EMD and EFD are desirable but not required as they will be provided after hire.


4.  Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Dept. of Labor. 




The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:


Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will have experience in one or more of the following areas: Fire dispatching operations, training and hiring public safety dispatchers, 9-1-1 systems (CAD, Phones, Radio), IAED protocols and quality assurance, project management, scheduling and the supervision of dispatch personnel.


Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.


Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.


Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.


Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.


Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).


Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments and behaves in an appropriate manner.


Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.


Selection Process


The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of an assessment center and one or more interviews. The Assessment Center is tentatively scheduled for the week of November 7, 2016 It may include a writing exercise, an oral interview, and a role play and/or presentation exercise. Only the most competitive candidates will move forward to the selection interview, which is tentatively scheduled for the week of December 5, 2016.  


If you have questions about the duties of this position, the selection or hiring processes, please contact Laura Black at


If you are viewing this job opportunity on CalOpps or other job boards, please visit to apply online.


Additional Information 

The application deadline is 11:59 PM on the final filing date.  Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.  If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.  IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.  Please contact Human Resources at (408) 535-1285, or if you have any questions.

Closing Date: Oct 12, 2016, 11:59:00 PM


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