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Zetron's IP Fire Station Alerting System in Action in Texas

Date: 2010-05-19
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The fire department inSugar Land, Texas, began to appreciate the benefits ofIP-based communications with their recent installationof Zetron’s IP Fire Station Alerting (IP FSA) system.Because the new system sends alerts over the city’sfiber-optic IP network, an operator can dispatch a firetruck, an ambulance, and one or more fire stations almostsimultaneously, with the press of just a few buttons. Thesystem also provides automatic indications of alert successand failure, so operators know immediately whether analert has gotten through.

Prior to installing the new IP FSA system, Sugar Land FDhad been running Zetron’s Model 6/26 Fire Station AlertingSystem. But over the years, the department’s computeraided dispatching (CAD) system had undergonenumerous upgrades. It was determined that the new firestation alerting equipment would be a better match fortheir upgraded CAD system.

“This would also give them an opportunity to obtain aVoIP-based system that would utilize the city’s fiber-optic,wide-area network instead of having to use expensive,leased telco lines,” says Don Cameron of NorthwestRadio, the Zetron reseller who installed the system.Since its installation in 2009, the IP FSA system has been“reliable and trouble free,” according to Brad Porter, ITproject manager for the Sugar Land Fire Department. “Inaddition,” he says, “its Windows interface is so easy touse that our dispatchers learned it very quickly.”

“With the IP FSA system, we no longer worry about alerts,” Porter says. “The system automatically polls thefire stations at regular intervals, so our dispatchers know that the stations are online with the server. Ourcommunication links and alerts are no longer in doubt.”

For more information, see: www.zetron.com

 

-          Corporate News/9-1-1magazine.com (via Zetron, March 24, 2010)

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