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Georgia PSAP Launches Smart911 SMS

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Enables Text Messaging with 9-1-1

Copyright 9-1-1 Magazine, Feature Content

Information is knowledge and knowledge can save lives in an emergency. The City of Sandy Springs will be the first city in Georgia to use a new 9-1-1 system that will provide first responders vital information instantly. They will also be the first city in the United States to allow 9-1-1 operators to be able to initiate texting with emergency callers.

Last May, a 13 year old girl hid in her mother's closet while she was home alone and burglars were in her house. Her parents were at work. From the closet, she called 9-1-1 and whispered "Please come quick." She didn't want the burglars to hear her.

The Chattahoochee River 9-1-1 Authority (ChatComm), which serves Sandy Springs and Johns Creek, is installing a new 9-1-1 system called "Smart911" that will make that call safer. The caller won't have to make a sound according to Sandy Springs Assistant City Manager Noah Reiter. "Once that 9-1-1 call is placed, we would then have the ability to initiate a text message conversation if you will, between the calling party and ChatCom," Reiter said.

Smart911 is the latest in emergency communications. Any resident can enter information online into a database that would be immediately available to 9-1-1 operators during an emergency. That immediate information could save seconds and even minutes, fractions of time that could be the difference between life and death.
For more information, see:

- Web News/9-1-1 Magazine (via Smart911 Aug 24, 2010)


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