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Updated National 9-1-1 Report Addresses System Demographics And Ng9-1-1 Implementation Progress

Date: 2015-03-30
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The National 9-1-1 Program has released the “2014 National 9-1-1 Progress Report,” which provides detailed reporting and analysis of the most recent collection of 9-1-1 statistics from more than 39 states.


Available at and the 9-1-1 Resource Center, the report collates the data gathered from the participating states with the support of the National Association of State 9-1-1 Administrators (NASNA). Key findings from the report include:

A Majority of 9-1-1 Calls Are Received From Cellular Phones – More than 70 percent of all calls to 9-1-1 are received from wireless phones versus the 25 percent received from wireline phones.

  • Progress is Being Made Toward the Implementation of NG9-1-1 – Since the last report in 2011, State planning and progress toward NG9-1-1 has increased across multiple stages of planning, contracting and testing.
  • Some States Have 100 Percent Operational NG9-1-1 Infrastructure – More than 20 percent of responding states have fully operational NG9-1-1 network infrastructure, while 51 percent have made zero progress toward implementation.
  • Wireline and Wireless Surcharge Funds Comprise 35 Percent of Annual Revenue – While 45 percent of all funds are derived from other sources, 35 percent are collected through wireline and wireless surcharge fees.

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Because the data are available in both aggregated and state-by-state formats, this is the first data collection effort that allows for the comparison of data to understand how states are similar in terms of call volume, governance and other demographics. 

This segmented 9-1-1 system data will allow state 9-1-1 leaders to compare information and consider more effective program modifications based on the models implemented in other states.  Also, access to state-by-state information will help answer the questions of legislators and policy makers about how a particular state compares with others.

“This is the first time 9-1-1 system statistics have been gathered on such a large scale and to such a level of detail,” said Laurie Flaherty, Coordinator for the National 9-1-1 Program.  “This report includes information that the community has not been able to access before, such as the total number of sub-state 9-1-1 authorities.  The goal of this collection effort in partnership with NASNA is to provide credible system benchmarking data for the 9-1-1 community."


With a total of 39 states reporting 2013 information during 2014, this report is the most current data available.  Plans are already underway for 2014 data collection to commence in May of this year.

“The NASNA membership’s support of and participation in this effort reinforces the importance of this data at both the national and the state level,” said Harriet Miller-Brown, president of NASNA and 9-1-1 administrator for the State of Michigan.  “This data will help 9-1-1 leaders demonstrate the value of the state’s program and make the case for more support from state and local leadership.”

The National 9-1-1 Program Office will work with NASNA to continue gathering state-level 9-1-1 data on an annual basis as a way to provide measurement for ongoing improvements of 9-1-1 systems.

Additional information and analysis about the data will be available during the upcoming State of 9-1-1 Webinar on April 14th at 12PM EST. Click here to register for the webinar.

About the National 9-1-1 Program
The National 9-1-1 Program provides federal leadership to support and promote optimal 9-1-1 services. It was created by Congress to provide information to improve the 9-1-1 system and to coordinate information sharing and activities among federal agencies and the 9-1-1 community. The Program fulfills its mission by developing and distributing a variety of tools and resources for the nation’s 9-1-1 stakeholders. The National 9-1-1 Program is housed within the Office of Emergency Medical Services at the National Highway Traffic Safety Administration – part of the U.S. Department of Transportation. For additional information about the 9-1-1 program,

- People, Places & Things/ (via National 9-1-1 Program, 3/25/15)





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