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Infor Unveils Innovative Software Solution for Emergency Medical Services

Date: 2013-09-10
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Health Information Exchange and Cost Visibility Improve Patient Care

Infor, a leading provider of business application software serving more than 70,000 customers, has announced Infor Emergency Medical Services (EMS) Integrated Healthcare Suite. The solution supports an EMS organization’s focus on patient-centered navigation by integrating with existing technology and healthcare information to help improve patient outcomes and reduce overall costs. Looming changes in reimbursement models and shrinking budgets have forced EMS organizations to examine the way they are providing patient care. Infor EMS Integrated Healthcare Suite seeks to reduce information silos, while improving patient care through the exchange of data between EMS and hospitals.

Infor’s experience in emergency services provides EMS agencies with the tools needed to fulfill their important role in the healthcare equation. Infor’s integrated system for EMS will satisfy two important needs by providing a platform to manage patient information and exchange data with hospitals, and allowing EMS agencies to access a unified view of their operations.

“With the evolving landscape in the healthcare industry, EMS agencies, whether private, municipal or government must find new ways of doing business. Becoming truly integrated with the other healthcare providers in our communities will help us to thrive,” said Norman Seals, Assistant Chief, Dallas Fire-Rescue Department. “I am excited that Infor is taking an active interest in our industry and believe that these efforts can help to revolutionize the way we do business in the future.”

Major benefits of Infor Integrated Healthcare Suite are:

  • Customized Care – Infor Health Information Exchange helps transmit and receive patient information, allowing hospitals and providers to exchange historical patient data to present a full picture of a patient’s health record.  Hospitals and providers can also receive patient care information from first responders, and first responders can obtain pertinent information from hospitals and providers during the episode of care, facilitating better, faster decisions during an emergency event.
  • True Value of EMS Services – Infor EMS Integrated Healthcare Suite helps organizations avoid inefficient or inaccurate expenses by elevating the cost equation to a more strategic level. With refined activity-based financial intelligence, leadership is able to streamline operations and assign accountability to service teams. This model supports sustainable, high performing financial and patient outcomes.
  • Agile Platform for Emergency Operations – Infor delivers an integrated solution that includes financial, project, labor, supply chain and revenue analytics, and a emergency dispatch solution (911) designed specifically for EMS organizations.

For more information about Infor, please visit

- Product Profiles / (via Infor, 9/5/13)


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