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9-1-1 Resources & Links

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1: 9-1-1 Dispatch Associations, Resources, and Email Listservers

2: 9-1-1 Communications Training Providers

1: 9-1-1 Dispatch Associations, Resources, and & Emailing Listservers


Dispatch Magazine On-Line - With the death of Gary Allen and the discontinuation of the former Dispatch Monthly magazine - the 9-1-1 community lost a significant member as well as a premiere compendium of current news and information about public safety communications, including an extensive reference library of historical data on 9-1-1, training tapes, and other resources. Fortunately, the Dispatch monthly tape library has been preserved on an archive set and may be found here.

See our obituary and remembrance of Gary Allen here.

History of 9-1-1 by Alan Burton (former 9-1-1 magazine editor)
Archived at

9-1-1 Lifeline - 911Lifeline is a forum for 9-1-1 telecommunicators, PSAP and dispatch center managers, and 9-1-1 trainers. The group name reflects what we are—a lifeline for the public and the first responders who protect them.  Website registration is required. 

911CARES - An ongoing project of Public Safety Training Consultants to provide referral aid and emotional support and recognition of public safety dispatchers.  911CARES Activations are regularly posted for 9-1-1 dispatchers and/or training centers in need as a result of personal or agency-related tragedy, and peer support from the international 9-1-1 family is coordinated. - a guide to the specific steps required by hiring agencies at the state, county and municipal levels. This guide was created to provide a resource to aspiring emergency dispatch personnel interested in learning what’s involved in getting a job with their local dispatch center, and how to best prepare to be a competitive candidate.

911 Talk Email list (NENA) - The 911Talk email list is a great way to network with other NENA members and your peers in 9-1-1. Discuss current events, ask for help on an issue or problem, ask your peers questions about their experiences in 9-1-1, bounce ideas off each other... If it's related to the technology or management of 9-1-1, you can talk about it here.

APCO  - Association of Public Safety Communications Officials – International - APCO International is the world’s largest organization of public safety communications professionals. It serves the needs of public safety communications practitioners worldwide—and the welfare of the general public as a whole—by providing complete expertise, professional development, technical assistance, advocacy and outreach.  Many state chapters have their own web sites which can be located from the national APCO page.

California Emergency Dispatcher Association (Cal-EDA) - CAL-EDA is a member driven organization, created by Dispatchers for Dispatchers, to provide innovative and professional training, networking opportunities, and act as advocates for Emergency Dispatchers by promoting their positive impact upon the citizens of California.

NAED – National Academies of Emergency Dispatch - The NAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services world-wide. Comprised of three allied Academies for medical, fire and police dispatching, the NAED supports first-responder related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.  Many state chapters have their own web sites which can be located from the national NENA page.

NENA –National Emergency Number Association - NENA's Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA's objectives.

NIDRC/National Incident Dispatcher Resource Center-  Formerly the National Incident Dispatcher Association. Resources in support of incident/tactical dispatchers and field communications.

Yahoo Groups 9-1-1-related email listservers:
Visit to search search for online mailing lists (i.e., enter topics of interest such as 911, 9-1-1, dispatch, etc.) to generate a list of active listservers that you can join.  You can then receive the groups’ postings by individual emails or in a single daily digest.

Recommended existing groups:

9-1-1 Lifeline – The Yahoo Group is part of 911Lifeline (see above). It provides the primary forum for the exchange of information between members. Membership in 911Lifeline is not required to join or participate in the listserver

9-1-1Talk - The NENA 911Talk email list is a way for members of NENA (see above) to network with other members and peers in 9-1-1. Discuss current events, ask for help on an issue or problem, ask your peers questions about their experiences in 9-1-1, bounce ideas off each other... If it's related to the technology or management of 9-1-1, you can talk about it here.

CFCA Comm – This is the email list serving the needs of the members of the California Fire Chief's Association, Communications Section. This list is for the exchange of information within the CalChief's Communications Section membership

First Contact 9-1-1 - The First Contact 9-1-1 Yahoo! Group is designed to discuss current 9-1-1 issues, training, and topics common to the group. Members of our Instructional Services Team are available to answer any questions you may have. Enjoy!

Maine Public Safety Dispatchers - This group is for Maine 911 Public Safety Dispatchers to foster professional development by sharing training opportunities, asking others questions, sharing job postings. Also a place to share contract information. This IS NOT a place to complain or gripe about your agency or workplace. Please keep the content professional and get to know others in the Maine Dispatching community!

The Mobile Command Post Design Group  - The purpose of this site is to discuss command and communication vehicle design ideas, and to provide links to different equipment and vehicle manufacturers. Any information that you provide here may be of great help to others who are thinking about building a command or communications vehicle. Paid or volunteer emergency services personnel, equipment vendors, specialty vehicle manufacturers, or anyone else who has an interest in MCP/MCV unit design, are all welcome to participate in this group.

NIDRC Incident Dispatcher Listserver - Group list supporting incident/tactical dispatchers and field communications.

PSTC911 A list for 911 professionals interested in, posting 911 news, training news and ideas. This e-list will provide a chance for PSTC students, customers and the PSTC staff to openly communicate about training trends and open posts regarding the 911 profession and training issues.

Tactical Dispatchers Group - For tactical dispatchers to write about their call-outs, problems encountered and problem solving ideas for other tactical dispatchers

2: 9-1-1 Communications Training Providers

The following provide instructional training for emergency communications personnel. This information is provided as a service to readers without remuneration by the listed companies or organizations.

9-1-1 Professional Pride Training Co., Inc.

APCO Institute

Barry Furey Public Safety Training/Consulting

CrossRoads Communications

Dispatch Training & Consulting

DSS Corporation - Equature Learning on Demand

Emergent Public Safety Training Solutions

Emergency Management Degree

First Contact 9-1-1

The 911 Dispatcher Stress Experts
(954) 815-0144

The Law Enforcement And Public Safety Network

Learn 911

Lewis University Master's in Public Safety Administration Courses
A Public Safety Educational Program You Can Put To Work

National Emergency Number Assn.

Operation 10-8
Dispatch Resource Site


Priority Dispatch Corp.

Professional Dispatch Management
<note: loud siren sound emits when page is accessed. Consider lowering volume if accessing at the work place>

Profile Evaluations, Inc. (PEI-911 Online)

Public Safety Consulting & Training

The Public Safety Group
(877) 794-9389

Public Safety Training Consultants

Success Communications

Training for Safety


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