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Results - Topic: Dispatcher Recognition

#IAM911 Movement Aims to Assist in Reclassifying Public Safety Telecommunicators Out of "Clerical" Classification

The #IAM911 movement is an effort beginning on Facebook to assist in the reclassification of public safety telecommunicators from "clerical," where US Government’s Office of Management and Budget's Standard Occupational Classification Policy Committee recently ruled they belong, to "protective..."

#IAM911 movement changing the perspective toward 9-1-1 telecommunicators

A passion to save lives is what fueled the movement #IAM911 – a nationwide social media effort, started by Ricardo Martinez, a 9-1-1 supervisor in Michigan. Since the hashtag started dispatchers are coming forward sharing their personal stories, some are lighthearted, while others heart wrenching...

12 Things I Learned About Dispatchers on the Internet... kind of.

Just before Thanksgiving last year, an article entitled 12 Things That You Definitely Didn't Know About 911 Dispatchers hit the web, appearing on several sites simultaneously. Throughout the holiday season, this posting was linked to and commented on in social media circles frequented by folks from our profession. As suggested by the title, the piece promises to provide a dozen bits of insight into our world for consumption by the lay person. For the most part, though, the twelve things...

20 Years Later: Remembering Oklahoma City - The Communications Center Impact: USAR

The bombing of the Federal Building on Oklahoma City set into motion a tremendous emergency response, from the local public safety crews to federal emergency management personnel, including Urban Search And Rescue (USAR) teams from across the nation. The first USAR team to arrive in Oklahoma City was that of the Phoenix, Arizona, Fire Department.

2nd Annual Run for 9-1-1 Announced

Friends of 9-1-1 have announced that the second annual Run for 9-1-1 charity 5K will take place in Denver, Colorado on the morning of Sunday, June 28.

APCO Extremely Disappointed, Remains Committed to Seeing Public Safety Telecommunicators Properly Classified as a 'Protective' Occupation

The Office of Management and Budget (OMB) on July 22, 2016 announced its Standard Occupational Classification Policy Committee's (SOCPC) recommendations for revising the Standard Occupational Classification (SOC), under which Public Safety Telecommunicators would continue to be inappropriately designated as "Office and Administrative Support Occupations."

April Highlights 9-1-1 Education & Public Safety Telecommunictor Service

April has rolled around once again, and that's the time we all think about National Public Safety Telecommunicator's Week and 9-1-1 Education Month. If you haven't seen them, I'd like to show you some great links that can help you get the positive story about 9-1-1 out to the public.

April is National 9-1-1 Education Month

April is National 9-1-1 Education Month. Public Safety communication centers across the country are working to educate the public about the 9-1-1 Emergency System to help residents and businesses in their jurisdiction with emergency preparedness. Please join Operation 10-8 all this month as we support dispatchers everywhere with our own 9-1-1 Educational Campaign to assist with emergency preparedness and eliminating false calls.

Behind the Scenes of DISPATCH: A Short Film

DISPATCH is a short film that was made to bring awareness and honor to all emergency dispatchers and what they do for our communities. 9-1-1 Magazine spoke with writer-director Caleb Hermann about his objectives in making the film, what it took from pre-production through shooting and post-production to get it done - and what it means to the 9-1-1 profession.

Behind the Scenes with #IAM911 - The 9-1-1 Telecommunicators' Movement that's Gone In Service In A Big Way

Book: The History of Public Safety Dispatching in America - an Exclusive Interview with Author Diana Sprain

The History of Public Safety Dispatching in America - This new book by Diana Sprain provides a comprehensive but informally written history of the public safety dispatching profession from the foundations of public safety response and the early days of radio communications in the 1920s to the modern, high-tech and certified profession it has become. 9-1-1 Magazine spoke to Diana about her book, its origins and objectives, and what she hopes readers will get out of it.

Call for Nominations - 2nd Annual Smart Telecommunicator Award

Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need. Do you know someone who deserves to be recognized?

Collier County, Florida: Sheriff's "Carpool Cruiser" Video Series Features 9-1-1 Dispatcher

Senior Dispatcher Julie Wilson is the special guest in the latest edition of “Carpool Cruiser,” the Collier County Sheriff’s Office’s occasional video series features deputies talking about their jobs while riding around in a sheriff’s cruiser.

Common Misconceptions about 9-1-1 Emergency Dispatchers

Society has fabricated dramatic misconceptions about the job of emergency dispatchers in an attempt to explain what it does not understand. These misconceptions range from comical to outrageously absurd... As a former 9-1-1 police communications operator, I remember answering calls and talking to people who wholeheartedly believed some of these misconceptions about the job I was doing to help them.

Congresswoman Torres Invites San Bernardino Dispatcher to State of the Union

Rep. Norma J. Torres (D-Pomona) announced that she will be joined at this year’s State of the Union address by Annemarie Teall, the dispatcher who directed 9-1-1 emergency radio traffic during the Dec 2nd San Bernardino shooting.

Congresswoman Torres to OMB: 9-1-1 Dispatchers Are More Than Office & Support Staff

Last week, Rep. Norma J. Torres (D-CA) sent a letter to the Office of Management and Budget to object to their classification of 9-1-1 dispatcher, or “public safety telecommunicator”, as an “Office and Administrative Support Occupation” in the draft Standard Occupational Classification (SOC) and to urge them to classify this position as a “Protective Service Occupation” in the final SOC structure.

Dispatch Monthly's Gary Allen in hospice

We're very sad to report that Gary Allen, former police dispatcher, longtime editor of Dispatch Monthly magazine and its online version 911dispatch, and one of 9-1-1 Magazine’s original associate editors and contributors, has been diagnosed with a brain tumor and is currently in hospice.

Dispatch: A Short (and Very Powerful) Film

A rookie 9-1-1 dispatcher receives a bizarre phone call, plunging him into a horrific waiting game. Based on a true story, DISPATCH is a short film that was made to bring awareness and honor to all emergency dispatchers and what they do for our communities.

Dispatcher Awards and Rewards Explored

It’s been over a year since I posted the poem The Pachyderm in the PSAP which lamented the state of telecommunications. I’m sad to say that 2014 did not bring us significant progress on these lingering issues. In fact, things may have gotten worse....

Dispatchers in Alameda County, Calif. save a woman's life in New York

This is a story about the Alameda County Sheriff's Office (ACSO) Emergency Service Dispatchers – the professionals behind the scenes who keep us all safe on a daily basis. Yesterday, they saved a life on the other side of the country.

Ecuadorian PSAPs Rewarded For Quality Of Emergency Services To Citizens

Two Public Safety Answering Points (PSAPs) from Ecuador have been rewarded with the Certificate of Quality Standard from EENA (the European Emergency Number Association). The PSAPs of Quito and Santo Domingo obtained the certificate after an extensive audit program, which evaluated their commitment to quality and their performance against specific quantitative and qualitative criteria.

FF/PM Artist Finds Paintings as a Way to Combat PTSD

When these statistics started coming in for PTSD and how many firefighters, paramedics and law enforcement officers are affected by that, even to the point of committing suicide, I thought about how I could express some of the stressful things that I see through my artwork. I recognized some of the signs of PTSD in myself, and I've found it useful for me to process what I’ve seen by recreating the calls through artwork.

Florida 9-1-1 Dispatcher Wins National 2016 Smart Telecommunicator Awards for Heroic Efforts

Fifth Annual Awards from Rave Mobile Safety Recognize U.S. 9-1-1 Call-Takers; From Coordinating Abduction Rescue Operations to Preventing Suicides, National Winner and Four Regional Honorees Praised for Excellence, Compassion and Dedication to Saving Lives

For Those Who Wear the Headset: The Thin Gold Line

Dispatchers and communication operators at public-safety agencies (police/fire/EMS) across the world are often forgotten because the public eye rarely focuses on the unsung heroes who wear the headset. But today, the Thin Gold Line shines ever so bright and we see the brave men and women who help us when we call in our darkest hours… the men and women who work as emergency dispatchers.

From the Archives: Antarctica Fire: Public Safety Under Down Under

McMurdo Station is Antarctica's largest community. It is a complex logistics staging facility for scientific research teams stationed in Antarctica. The community contains more than 100 structures including a harbor, an outlying airport with landing strips on sea ice and shelf ice, and a helicopter pad. Providing public safety for this remote facility is a full time paid fire department - and four 9-1-1 dispatchers.

From the Archives: McMurdo Station, Antarctica: The Ultimate Dispatch Challenge

The challenge of a lifetime! Dispatching from McMurdo Fire Station, 35 miles from the foot of Mt. Erebus, an active volcano that rises 12,400 feet above sea level. Smoke and steam are seen spewing from its cone on a daily basis. The fire station is located on Hut Point Peninsula on Ross Island. This assignment is for the strong willed, adventure-minded dispatcher, because you are not on a 100-degree tropical island, you are at the bottom of the earth in Antarctica.... This year, four of...

Gary Allen, Dispatch Monthly Editor, has Died

We’re sorry to report that Gary Allen, former editor/publisher of Dispatch Monthly magazine, has lost his battle with brain cancer. He passed away on Sunday Oct. 11, at the age of 67.

Georgia 9-1-1 Dispatcher Named National Winner of 3rd Annual "Smart Telecommunicator" Award

April is National 9-1-1 Education Month and the second full week is also traditionally celebrated as National Public Safety Telecommunications Week. With this in mind, the third Annual Smart Telecommunicator Awards kicked-off last month, conducted by Rave Mobile Safety, creators of the acclaimed public safety network, Smart911. Across the U.S., 9-1-1 call-takers and dispatchers (telecommunicators) were nominated by peers and individuals for leadership, performance, compassion for callers,...

Hey Everybody - It's Our Week!

Believe it or not, it's that time again; National Public Safety Telecommunicators' Week. Created by an act of Congress during the Clinton administration, it sets aside the second full week of April every year as a time to honor and acknowledge our brothers and sisters who work tirelessly during all fifty-two weeks of every year. As best as I can determine, the good folks in Contra Costa, California (or specifically one good folk at the Sheriff's Office named Patricia Anderson) came up with...

IAED's Brett Patterson Lauded As JEMS' EMS10 Innovator At EMS Today

The International Academies of Emergency Dispatch (IAED) is pleased to announce that Brett Patterson, IAED Chair of the Medical Council of Standards and Academics & Standards Associate, received the Journal of Emergency Medical Services' EMS10: Innovators in EMS Award Feb. 22 at JEMS annual EMS Today Conference & Exposition, held this year for the first time in Salt Lake City, Utah.

Jason Wolford Named Michigan APCO Supervisor of the Year

Jason Wolford has been the Operations Coordinator for Newaygo County (Michigan) 9-1-1 Central Dispatch since January 2016. Recently, he was named the Michigan Association of Public Safety Communications Officials' Line Supervisor of the Year. He received the award at the annual awards banquet in Frankenmuth, MI, on October 20, 2016.

Leading Public Safety Associations Announce Open Nominations for 9-1-1 Honor Awards

The E9-1-1 Institute, National Emergency Number Association (NENA), Association of Public-Safety Communications-Officials International (APCO), National Association of State 9-1-1 Administrators (NASNA), and 9-1-1 Industry Alliance (9IA) have announced the opening of nominations for the 2011 9-1-1 Honor Awards. The organizations, representing 25,000 emergency communications professionals nationwide, bestow the awards each year to honor heroes and leaders in 9-1-1. The 2011 awards ceremony...

Modern-Day Heroes Awarded In Pan-European Public Safety Awards Ceremony

On April 5, 2017 in Budapest, the 112 Awards Ceremony 2017 recognized individuals and organizations from around Europe for their outstanding achievements and their commitment in contributing to public safety.

National Guardsman Honored As 2015 Dispatcher Of The Year At IAED’s Navigator Conference

EMD James Domeier with Allina Health EMS (MN) is the International Academies of Emergency Dispatch's recipient of the NAVIGATOR 2015 Dispatcher of the Year Award. Presented to Domeier on April 29 during the Opening Session of the IAED's annual NAVIGATOR conference, the yearly award - sponsored this year by Infor - recognizes a telecommunicator for his or her outstanding performance.

National Public Safety Telecommunicators Week: What Kind of Holiday is This, Anyway?

...April also contains the annual ritual known as National Public Safety Telecommunicators Week (NPSTW). But, more than two decades after this nativity, the weeks leading up to NPSTW still fill the online forums with last minute requests for help in suggesting and planning activities, which leads me to ask this question: "What kind of holiday is this anyway?"

National Public Safety Telecommunicators' Week: A Time to Refocus

For this year's commentary on the what, the who, and why of National Public Safety Telecommunicators' Week let me share a post from Amy Johnson, a former dispatcher discussing the week that her once co-workers recently had in Sevier County, Tennessee, and the kind of day she and her co-workers had recently. THIS is the what, the who, and the why.

NC Governor recognizes lifesaving 9-1-1 dispatchers from Beaufort County

North Carolina Governor Pat McCrory hosted public safety officials, state 9-1-1 Board members, and first responders at the Executive Mansion on Friday, August 26, 2016 to recognize three Beaufort County 9-1-1 telecommunicators who saved a life.

NENA's "Friends of 9-1-1" Scholarship Winners Named

The Friends of 9-1-1 scholarships were awarded to uniquely deserving 9-1-1 call takers, enabling them to attend a national 9-1-1 conference to build the skills necessary to advance in their careers. This year's winners were selected from a pool of nearly 100 applicants.

NENA: Federal Committee's Action Disrespects 9-1-1 Telecommunicators and Holds Back Next-Generation 9-1-1 Improvements

On behalf of the thousands of 9-1-1 professionals serving the public in every community in America, the National Emergency Number Association (NENA) is deeply disappointed that the federal government intends to continue classifying Public Safety Telecommunicators as "Office and Administrative Support" workers, rather than as the critical public safety professionals that they are.

New Book: 9-1-1 What Is Your Emergency?

The book is primarily a compilation of short stories told in snippets of dialog between caller and dispatcher, largely directed to those not in the business. The author’s intention is rather to share brief glimpses into the kind of strange and unusual calls stand out from bedrock of the routine and the intensely critical that provides the foundation for the 9-1-1 dispatcher’s workday

NG9-1-1 Institute: Nominations Sought for 14th Annual 9-1-1 Honor Awards

The NG9-1-1 Institute reports that their 14th Annual 9-1-1 Honor Awards will take place on February 28, 2017 in Washington, D.C. Nominations for these Awards and now open with a deadline of Monday, January 16, 2017

NG911 Institute Announces 14th Annual 911 Honor Award Winners

The Next Generation 911 Institute (NG911 Institute) is pleased to announce the winners of the 14th Annual 911 Honor Awards.

NICE Announces Recipients of 2016 PSAPs' Finest Awards

NICE has announced the winners of its 2016 PSAPs' Finest Awards, a global recognition program for emergency communications professionals now in its eleventh year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician, and Telecommunicator of the Year. New for 2016 was the addition of a category for PSAP of the Year.

NICE Announces Winners of 2012 PSAPs' Finest Awards in Ceremony at Nat'l APCO Conference

NICE Systems announced the winners of its 2012 PSAPs' Finest Awards in a ceremony held at the NICE booth during the APCO International 78th Annual Conference & Expo. An annual awards program sponsored by NICE, the PSAPs' Finest Awards recognize extraordinary individuals who exemplify the best of 9-1-1 public safety communications

NICE Expands Public Safety Industry PSAPs' Finest Awards, Opens Nominations for 2017

NICE has announced that it has opened nominations for the 2017 PSAPs' Finest Awards, an annual global recognition program for emergency communications professionals now in its twelfth year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician, and Telecommunicator of the Year and to the PSAP of the Year.

NICE Honors 2011 PSAPs' Finest Award Winners at National APCO Conference

NICE Systems honored the winners of its 2011 PSAPs' Finest Awards in a special presentation at the 77th Annual APCO Conference and Expo in Philadelphia, PA. Now in its sixth year, NICE's PSAPs' Finest Awards recognize individuals for their exceptional performance and contributions to public safety communications. Each year, winners are selected in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the Year.

NICE Opens Nominations for 2013 PSAPs' Finest Awards

Nominations are now open for the 2013 PSAP's Finest Awards, an annual program that recognizes exceptional people involved in public safety communications. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the year. NICE introduced the awards program in 2006 and has recognized 31 individuals since then.

NICE Opens Nominations for 2014 PSAPs' Finest Awards

NICE Systems' nominations are now open for the 2014 PSAPs' Finest Awards, an annual recognition program for public safety communications professionals. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the Year. Now in its ninth year, the PSAPs' Finest awards program has recognized 36 individuals since its inception.

NICE Opens Nominations for PSAPs' Finest Awards

NICE Systems has opened nominations for the 2016 PSAPs' Finest Awards, an annual global recognition program for emergency communications professionals now in its eleventh year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician, and Telecommunicator of the Year. New for 2016 is the addition of a category for PSAP of the Year.

Nominations for NICE Systems' 2014 PSAPs' Finest Awards Close June 1

The deadline for NICE Systems' 2014 PSAPs' Finest Awards is quickly approaching. Organizations have until June 1 to submit their nominations. The awards recognize outstanding contributions to the field of public safety in four categories: Telecommunicator, Line Supervisor, Technician, and Communications Center Director of the Year.

Nominations sought for "Smart Telecommunicator Award"

This year, National Telecommunicators Week is April 8 - 14, 2012. Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need.

NPSTC Opens Nominations for Annual Public Safety Awards

NPSTC relies on hard-working volunteers to accomplish our important work on behalf of public safety telecommunications. We want to recognize the hard work and commitment you provide while working full-time jobs. Please submit the names of those who should be recognized. You do not have to be a member of NPSTC to nominate someone or to be nominated.

NPSTC Opens Nominations for Annual Public Safety Awards

The National Public Safety Telecommunications Council (NPSTC) relies on our hard-working volunteers to accomplish our important work on behalf of public safety telecommunications. We want to recognize the hard work and commitment you provide while working full-time jobs. Please submit the names of those who should be recognized. You do not have to be a member of NPSTC to nominate someone or to be nominated. The deadline for nominations is April 30, 2014.

Passing of CHP Dispatch Supervisor Mary Pat Marshall

CHP's Golden Gate Communications Center is deeply saddened to report the passing of Public Safety Dispatch Supervisor II Mary Pat Marshall, A06588. Mary Pat passed away unexpectedly on July 26, 2014, at approximately 0500 hours at Kaiser Hospital, Santa Clara.

Please Don't Put Me on Hold Again: Perspective from a Dispatcher's Spouse

Overly excited, I'm heading home to get dressed for dinner and a movie with the guy I've only seen in passing all week - my husband Chris. His request to take the night off was approved, so this is an opportunity that is few and far between. Not far into the night, the phone rang. It was work...

Presidential Proclamation for EMS Week 2016

Embodying the grit, compassion, and courage that has driven our Nation forward since its founding, our emergency medical technicians, paramedics, 9-1-1 dispatchers, nurses, physicians, EMS medical directors, firefighters, and law enforcement officers reflect a spirit of selflessness that makes us all strive to live up to their example...

PSAPs' Finest Awards - Just 3 Weeks Left To Nominate

NICE invites you to nominate that individual for a PSAPs' Finest Award. Now in its seventh year, NICE's PSAPs' Finest Awards recognize individuals for their outstanding performance and contributions to the field of public safety communications. Nominations are accepted in four categories: Telecommunicator, Line Supervisor, Technician, and Communications Center Director.

PSAPs' Finest Awards Nominations Close June 1st

Don't miss out on an opportunity to nominate someone for a PSAPs' Finest Award. Nominations close on June 1st and can be submitted online... In its sixth year, PSAPs' Finest is an annual Public Safety awards program that recognizes individuals for their outstanding contributions to public safety communications. Awards are presented for Telecommunicator, Line Supervisor, Technician, and Communications Center Director of the Year.

RAW AUDIO: Roanoke City dispatchers only ones to catch firefighter mayday call

A firefighter fell through an elevator shaft in the home and declared mayday. Because of the loud, stormy conditions on scene and the transmission which was described as 'faint,' dispatcher Jessica Graybill was the only one to hear the mayday and immediately went into action.

Recognition: The Other 51

Another National Telecommunicators' Week has come and gone. Some agencies went all out, while others kept it low-key. Some didn't celebrate at all, which is kind of sad since this is the one week a year we set aside to formally recognize our staffs. But sadder than the lack of celebration during these seven days in April is what occurs during the other 51 weeks of every year.

Remembering the Dispatcher Lost on 9/11

Jersey City Fire Department dispatcher/EMT/canteen volunteer Joseph Lovero responded from off-duty to support JCFD's crews that were assigned to support operations at the World Trade Center... Joseph joined his department’s firefighters in supporting FDNY personnel when the towers fell, and he lost his life along with the 343 FDNY firefighters killed during the collapse.

Rep. Torres Commemorates National Public Safety Telecommunicators Week

In commemoration of National Public Safety Telecommunicators Week, Rep. Norma J. Torres (D-Pomona) highlighted the important work of 9-1-1 dispatchers through the introduction of a congressional resolution and by taking part in a series of local events and site visits.

Response & Recognition: A look behind the scenes at San Bernardino PD Dispatch During the Terrorist Shooting – and the Dispatcher Invited to the State of the Union Address

9-1-1 Magazine interviews the dispatch supervisor who directed the emergency response during the Dec. 2nd San Bernardino terror attack about the incident and about being invited to be a invited to be a guest of Congresswoman Norma J. Torres and attend President Obama’s State of the Union Address.

September 11th 2011: Fifteen Years of Analysis & Examination in 9-1-1 Magazine

In honor of the victims, responders, and all those affected by the events of September 11th, 2001, 9-1-1 Magazine has archived its 9/11 related stories on our web site, from our original coverage in 2001/2002 and subsequent years

September 11th 2016: Fifteen Years of Reflection & Remembrance

In recognition of the 15th anniversary of that awful Tuesday in America, I'm sharing below my immediate post-9/11 reactions as a remembrance and as a reminder that the excellence of the responders and telecommunicators at the heart of 9/11 should be the goal of all 9-1-1 emergency dispatchers all the time. The quality of our work is punctuated by the fact that if we do less than the best 100% of the time, someone's life will be at stake. Few other office jobs outside of the military come with...

Smart911 Announces Fourth Annual Smart Telecommunicator Awards to Recognize 9-1-1 Call-Takers

Now in its fourth year, Rave Mobile Safety, the trusted software partner for campus and public safety, announced today that nominations are being accepted for the annual Smart Telecommunicator Awards.

SNOPAC 911 Emergency Communications Honored by NG9-1-1 Institute

Rave Mobile Safety, a leading software partner for campus and public safety, and SNOPAC 911 Emergency Communications, have announced that SNOPAC has been named the recipient of the 2015 NG9-1-1 Public-Private Partnership Award. This honor was given by the NG9-1-1 Institute, a not-for-profit organization that supports the mission of the Congressional NextGen 9-1-1 Caucus

Suicidal 9-1-1 Caller Saved with Total Response

A story posted online by The New Haven Register on March 25th praised the efforts of Angela Watley, a veteran 9-1-1 Call Handler with twenty years of experience, who was successful in talking a suicidal caller out of taking his own life.

Texas 9-1-1 Dispatcher Named National Winner of Smart Telecommunicator Awards

ThankYou911 Video Playing in Times Square throughout April

In honor of National Public Safety Telecommunicators Week 2016 (April 10-16, 2016), all through the month of April millions of visitors to New York City will see this #ThankYou911 message playing once each hour on one of the giant screens in Times Square! Thanks to Motorola for their generous support!

That Moment That Reminds Us Why We Do This Job

As any public safety dispatcher or telecommunicator will tell you – it's a dedicated job with many ups and down. For Patricia, a dispatcher in Missouri – this recent moment is one of her favorites. Everything meaningful about the job, and why we do it, is encapsulated in this one photograph and the caption that goes with it.

The Morale of the Story

Recently, the question "What does your dispatch center do to boost morale?" was raised in an online forum. Although a few respondents had positive examples, the majority were overwhelmingly negative...

The Winners Have Been Announced: 2012 Smart Telecommunicator Awards

In honor of National Telecommunicators Week, Smart911 along with our partner iCERT- the Industry Alliance, hosted the 2012 Smart Telecommunicator Awards to recognize 9-1-1 telecommunicators across the country for their leadership, performance and overall dedication to their public service answering point, or PSAP... We are proud to announce the National Winner as well as the 4 Regional Honorees.

To Save Lives: An e-book Project to Recognize Public Safety Dispatchers

You now have an opportunity to share your lifesaving dispatch moments with the rest of the world by contributing to the “To Save Lives” ebook. It’s not a fundraiser, nor is it a promotion for any product or service. It’s simply a way of saying Thank You to Emergency Services’ #1 First Responders.

Video: "So You Think You Can Dispatch?"

Black Helmet Films, producers of the "Another 24" mini-series about the life of firefighters, has put together a new video to showcase dispatch in honor of National Telecommunicators' Week. Featuring the Shreveport, Louisiana Fire Dispatchers at Caddo Parish 9-1-1 Communications Center, this is an excellent 15-minute video worth sharing with your responders and community alike.

Wisconsin Police Dispatcher Uses New Text Message Service To Handle Emergency Hundreds Of Miles Away

In the early morning hours one day last weekend, Middleton (WI) Police Department dispatcher Sue Buechner received a text message from a teenager who was afraid that his mom was having a medical emergency... Upon exchanging several text messages to determine the location and get further details, the dispatcher quickly discovered that the person who was texting for help and the patient were actually in Manchester, Tennessee, almost 700 miles away from Middleton...

You’re on First! Professionals Behind the Headset

Celebrating National Public Safety Telecommunicators week reminds us of the thousands of people who dedicate their lives to being there for those who are in need. Citizens naturally recognize the face of the first responder as their hero. Very rarely do they know that the professionals behind the headset are truly the FIRST, first responders - the 9-1-1 crisis response team!

 
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