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9-1-1 Magazine: Managing Emergency Communications

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Results - Topic: Protocol Systems & Cardsets

9-1-1 Companies Team Up: Experiential Learning Now Available to PROQA Users

Priority Dispatch Corp. (PDC) and 9-1-1 Professional Pride, Inc. have teamed up to bring ProQA users an enhanced training experience with a new version of the 9-1-1 Reality PLUS ProQA multi-tasking phone and radio simulator.

Digital 9-1-1 Call Handling Protocols Vastly Outperform Paper Tablets

PowerPhone has announced that it will be transitioning to its top-tier 9-1-1 call handling protocols entirely to digital formats available on desktop computers or most Windows-based tablets.

HigherGround Integrates With Priority Dispatch To Simplify The Qa Process

The HigherGround Capture911 recording solution integrates with Priority Dispatch's AQUA Evolution product using an Application Program Interface (API) to exchange data. Interactions recorded with Capture911 can now be accessed and searched directly from the AQUA user interface, with just the click of a button.

IAED releases Version 13 of Emergency Medical Protocol

Version 13.0 of the Medical Priority Dispatch Systemâ„¢ (MPDS), scheduled for release in fall of 2015, represents the latest and greatest in a long line of Medical Protocol releases since making its inaugural appearance 36 years ago. "Version 13 captures the best pre-arrival care available to support and improve our proven standards of excellence in caller, bystander, and responder safety," said Jeff Clawson, M.D., inventor of the MPDS and principal author of the classic dispatch text...

NC Governor recognizes lifesaving 9-1-1 dispatchers from Beaufort County

North Carolina Governor Pat McCrory hosted public safety officials, state 9-1-1 Board members, and first responders at the Executive Mansion on Friday, August 26, 2016 to recognize three Beaufort County 9-1-1 telecommunicators who saved a life.

Oldham County Central Dispatch Takes 9-1-1 Call Handling to Next Level with PowerPhone's CACH

Oldham County Central Dispatch (Kentucky) is enhancing their 9-1-1 call-handling capabilities with PowerPhone's Total Response solution. The latest improvements come from implementing Total Response CACH (Computer Aided Call Handling) that streamlines the 9-1-1 call-handling process by providing integrated response protocols and pre-arrival instructions that help guide dispatchers through each call.

Powerful New NICE Inform Call Playback Integrates within APCO 9-1-1 Adviser

NICE has announced at this week's APCO Conference that it is integrating the NICE Inform solution with APCO 9-1-1 Adviser to streamline the process of reviewing and evaluating 9-1-1 telecommunicator interactions with the public. 9-1-1 Adviser is a criteria-based software application that uses APCO's nationally recognized protocol to guide call handling, prioritize the response level of a call and provide pre-arrival instructions to the caller.

So, How Are You Doing? Measuring Performance One Call at a Time

Quality Assurance. Quality Control. Quality Management. It is known by many names, but the purpose remains the same: the establishment of a formalized process or processes by which performance can be reviewed, measured, and ultimately improved. Whether this program is created reactively as the result of an incident, or proactively in a desire to meet standards and provide better service is immaterial. Of greatest importance is that the system works.

Suicidal 9-1-1 Caller Saved with Total Response

A story posted online by The New Haven Register on March 25th praised the efforts of Angela Watley, a veteran 9-1-1 Call Handler with twenty years of experience, who was successful in talking a suicidal caller out of taking his own life.

 
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